:root{
  --bg:#F3F5F7;--surface:#FFFFFF;--surface-2:#F7F9FA;--ink:#18202F;--muted:#5A6779;--line:#DDE3E9;
  --navy:#13224A;--navy-2:#1D3163;--on-navy:#EEF2FA;--on-navy-muted:#A6B5D3;
  --mint:#17A086;--mint-hover:#118A73;--on-mint:#FFFFFF;--mint-soft:#DCF3ED;--mint-ink:#0C6A58;
  --orange:#C9660A;--orange-soft:#FCEBD7;--red:#BF372D;--red-soft:#F9E0DD;--blue:#2B55AE;--blue-soft:#E2EAF8;--slate-soft:#E8EDF2;
  color-scheme:light;box-sizing:border-box;
  padding-top:env(safe-area-inset-top,0px);padding-bottom:env(safe-area-inset-bottom,0px);
}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]){
  --bg:#0D1422;--surface:#152036;--surface-2:#1A2740;--ink:#E5EBF3;--muted:#9AA8BC;--line:#2A3853;
  --navy:#0A1121;--navy-2:#18264A;--on-navy:#E5EBF3;--on-navy-muted:#8C9CB8;
  --mint:#2FC3A6;--mint-hover:#46D2B5;--on-mint:#06221C;--mint-soft:#123A35;--mint-ink:#7FE3CE;
  --orange:#F29A45;--orange-soft:#3A2814;--red:#F07A70;--red-soft:#3D1C1A;--blue:#8AB0F5;--blue-soft:#1B2A4A;--slate-soft:#22304A;
  color-scheme:dark}}
:root[data-theme="dark"]{
  --bg:#0D1422;--surface:#152036;--surface-2:#1A2740;--ink:#E5EBF3;--muted:#9AA8BC;--line:#2A3853;
  --navy:#0A1121;--navy-2:#18264A;--on-navy:#E5EBF3;--on-navy-muted:#8C9CB8;
  --mint:#2FC3A6;--mint-hover:#46D2B5;--on-mint:#06221C;--mint-soft:#123A35;--mint-ink:#7FE3CE;
  --orange:#F29A45;--orange-soft:#3A2814;--red:#F07A70;--red-soft:#3D1C1A;--blue:#8AB0F5;--blue-soft:#1B2A4A;--slate-soft:#22304A;
  color-scheme:dark}
html{height:100%;scroll-padding-top:env(safe-area-inset-top,0px)}
*,*::before,*::after{box-sizing:border-box}
body{margin:0;height:100%;background:var(--bg);color:var(--ink);font-family:"IBM Plex Sans Arabic",Tahoma,"Segoe UI",Arial,sans-serif;font-size:15px;line-height:1.6}
button,input,select,textarea{font:inherit;color:inherit}
:focus-visible{outline:2px solid var(--mint);outline-offset:2px}
#app{display:grid;grid-template-columns:250px minmax(0,1fr);height:100%}
#side{background:var(--navy);color:var(--on-navy);display:flex;flex-direction:column;gap:18px;padding:22px 14px;overflow-y:auto}
.brand{display:flex;align-items:baseline;gap:10px;padding:0 6px}
.brand b{font-size:30px;line-height:1;font-weight:700}
.brand span{font-size:12.5px;color:var(--on-navy-muted)}
.role{padding:0 6px}
.role label{display:block;font-size:12.5px;color:var(--on-navy-muted);margin-bottom:4px}
.role select{width:100%;background:var(--navy-2);color:var(--on-navy);border:1px solid rgba(255,255,255,.14);border-radius:8px;padding:8px 10px}
nav{display:flex;flex-direction:column;gap:2px}
nav button{display:flex;justify-content:space-between;align-items:center;gap:8px;width:100%;text-align:start;background:transparent;border:0;border-inline-start:3px solid transparent;color:var(--on-navy-muted);padding:9px 12px;border-radius:6px;cursor:pointer}
nav button:hover{color:var(--on-navy);background:rgba(255,255,255,.04)}
nav button.on{background:var(--navy-2);color:var(--on-navy);border-inline-start-color:var(--mint);font-weight:600}
nav .count{background:var(--orange);color:#fff;border-radius:999px;font-size:11.5px;padding:0 8px;line-height:20px;font-weight:600}
.mode{margin-top:auto;font-size:12.5px;color:var(--on-navy-muted);border-top:1px solid rgba(255,255,255,.1);padding:12px 6px 0}
#main{overflow-y:auto;padding:26px 30px 96px;min-width:0}
.head{display:flex;justify-content:space-between;align-items:flex-end;gap:12px;flex-wrap:wrap;margin-bottom:18px}
.head h1{margin:0;font-size:25px;font-weight:700;line-height:1.3}
.head p{margin:2px 0 0;color:var(--muted);font-size:14px;max-width:70ch}
.panel{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:16px 18px;margin-bottom:16px}
.panel h2{font-size:16px;margin:0 0 12px;font-weight:700}
.panel.attn{border-color:var(--orange);border-inline-start-width:4px}
.btn{display:inline-flex;align-items:center;gap:6px;font-weight:600;font-size:14px;border-radius:8px;padding:8px 14px;border:1px solid var(--line);background:var(--surface);color:var(--ink);cursor:pointer;white-space:nowrap;text-decoration:none;line-height:1.4}
.btn:hover{border-color:var(--muted)}
.btn-primary{background:var(--mint);border-color:var(--mint);color:var(--on-mint)}
.btn-primary:hover{background:var(--mint-hover);border-color:var(--mint-hover)}
.btn-warn{background:var(--orange-soft);border-color:transparent;color:var(--orange)}
.btn-danger{color:var(--red);border-color:var(--red-soft)}
.btn-onnavy{background:transparent;color:var(--on-navy);border-color:rgba(255,255,255,.35)}
.btn-onnavy:hover{border-color:var(--on-navy)}
.btn-sm{padding:4px 10px;font-size:13px}
.btn[disabled]{opacity:.5;cursor:not-allowed}
.link{background:none;border:0;padding:0;color:var(--ink);font-weight:600;cursor:pointer;text-align:start;text-decoration:underline;text-decoration-color:var(--line);text-underline-offset:4px}
.link:hover{text-decoration-color:var(--mint)}
.b{display:inline-block;padding:1px 10px;border-radius:999px;font-size:12.5px;font-weight:600;background:var(--slate-soft);color:var(--muted);white-space:nowrap}
.b-mint{background:var(--mint-soft);color:var(--mint-ink)}.b-orange{background:var(--orange-soft);color:var(--orange)}
.b-red{background:var(--red-soft);color:var(--red)}.b-blue{background:var(--blue-soft);color:var(--blue)}
.tbl-wrap{overflow-x:auto}
table{width:100%;border-collapse:collapse;font-size:14px}
th{text-align:start;font-weight:600;color:var(--muted);font-size:13px;padding:8px 10px;border-bottom:1px solid var(--line);white-space:nowrap}
td{padding:10px;border-bottom:1px solid var(--line);vertical-align:middle}
tbody tr:last-child td{border-bottom:0}
td.acts{white-space:nowrap}td.acts .btn,td.acts a.btn{margin-inline-end:4px;margin-block:2px}
.mini{padding:4px 8px;font-size:13px;border-radius:6px;width:auto}
.due{color:var(--orange);font-weight:700}
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(175px,1fr));gap:12px;margin-bottom:16px}
.kpi{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:14px 16px}
.kpi .v{font-size:27px;font-weight:700;line-height:1.3}
.kpi .l{color:var(--muted);font-size:13px}
.kpi.alert{border-color:var(--orange)}.kpi.alert .v{color:var(--orange)}
.tabs{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:14px}
.tab{border:1px solid var(--line);background:var(--surface);border-radius:999px;padding:5px 14px;font-size:13.5px;cursor:pointer;font-weight:500}
.tab.on{background:var(--ink);color:var(--surface);border-color:var(--ink)}
.tab .tn{opacity:.75;font-size:12px}
.empty{padding:28px 12px;text-align:center;color:var(--muted)}
.empty b{display:block;color:var(--ink);margin-bottom:4px}
.grid2{display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:16px}
.grid2>.panel{margin-bottom:0}
.muted{color:var(--muted)}.small{font-size:13px}
.row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.toolbar{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-bottom:12px}
.toolbar input,.toolbar select{width:auto;min-width:220px}
.bars .bar-row{display:grid;grid-template-columns:minmax(90px,150px) 1fr 80px;gap:10px;align-items:center;font-size:13.5px;margin:7px 0}
.bar-track{height:10px;background:var(--slate-soft);border-radius:999px;overflow:hidden}
.bar-fill{height:100%;background:var(--mint);border-radius:999px;min-width:2px}
.bars .v{text-align:end;font-weight:600}
.err{background:var(--red-soft);color:var(--red);padding:8px 12px;border-radius:8px;font-size:13.5px;margin-bottom:12px}
.note-box{background:var(--surface-2);border:1px solid var(--line);border-radius:10px;padding:10px 12px;font-size:13.5px;margin-bottom:12px}
.checks{list-style:none;padding:0;margin:0 0 12px}
.checks li{display:flex;gap:8px;align-items:flex-start;padding:4px 0;font-size:14px}
.checks .ok{color:var(--mint-ink);font-weight:700}.checks .no{color:var(--red);font-weight:700}
/* modal */
.ov{position:fixed;inset:0;background:rgba(8,14,28,.5);display:flex;align-items:center;justify-content:center;padding:16px;z-index:60}
.md{background:var(--surface);border:1px solid var(--line);border-radius:14px;width:min(560px,100%);max-height:calc(100% - 32px);display:flex;flex-direction:column}
.md.wide{width:min(820px,100%)}
.md header{padding:14px 18px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;gap:10px}
.md h3{margin:0;font-size:17px}
.md .bd{padding:16px 18px;overflow-y:auto}
.md footer{padding:12px 18px;border-top:1px solid var(--line);display:flex;gap:8px}
.md h4{margin:16px 0 6px;font-size:14px}
fieldset{border:0;padding:0;margin:0;min-width:0}
.field{display:flex;flex-direction:column;gap:4px;margin-bottom:12px}
.field>label,.lbl{font-size:13px;font-weight:600}
.field input,.field select,.field textarea,.toolbar input,.toolbar select,#reply{padding:8px 10px;border:1px solid var(--line);border-radius:8px;background:var(--surface);color:var(--ink);width:100%;font-size:14px}
textarea{min-height:76px;resize:vertical}
.grid-f{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:0 14px}
.chk-grid,.slot-grid{display:flex;flex-wrap:wrap;gap:8px}
.chk-grid label,.slot-grid label{display:inline-flex;gap:6px;align-items:center;border:1px solid var(--line);padding:5px 12px;border-radius:999px;font-size:13.5px;cursor:pointer;font-weight:500}
.chk-grid input,.slot-grid input{width:auto;margin:0}
.slot-grid label:has(input:checked),.chk-grid label:has(input:checked){border-color:var(--mint);background:var(--mint-soft);color:var(--mint-ink)}
.notes{list-style:none;padding:0;margin:0}
.notes li{border-bottom:1px solid var(--line);padding:8px 0;font-size:13.5px}
.notes li:last-child{border-bottom:0}
.preview{font-size:13.5px}
#toast{position:fixed;bottom:calc(22px + env(safe-area-inset-bottom,0px));left:50%;transform:translateX(-50%);background:var(--ink);color:var(--surface);padding:10px 18px;border-radius:10px;font-size:14px;z-index:80;opacity:0;pointer-events:none;transition:opacity .2s;max-width:min(560px,calc(100vw - 32px));text-align:center}
#toast.show{opacity:1}#toast.err{background:var(--red);color:#fff}
/* site */
.site-hero{background:var(--navy);color:var(--on-navy);border-radius:16px;padding:38px 34px 30px;margin-bottom:26px}
.site-hero h2{font-size:clamp(52px,9vw,96px);line-height:1;margin:0;font-weight:700;letter-spacing:0}
.site-hero .tag{font-size:clamp(18px,2.4vw,24px);color:var(--mint);margin:10px 0 6px;font-weight:600}
.site-hero .lead{max-width:56ch;color:var(--on-navy-muted);margin:0 0 20px}
.journey{list-style:none;padding:0;margin:30px 0 0;display:grid;grid-template-columns:repeat(4,1fr);gap:14px;counter-reset:j}
.journey li{border-top:2px solid rgba(255,255,255,.18);padding-top:12px;counter-increment:j}
.journey li:first-child{border-top-color:var(--mint)}
.journey li::before{content:counter(j,arabic-indic);display:block;font-size:22px;font-weight:700;color:var(--mint);line-height:1.2}
.journey b{display:block}.journey span{font-size:13px;color:var(--on-navy-muted)}
.sec-t{font-size:20px;margin:0 0 12px}
.progs{display:grid;grid-template-columns:repeat(auto-fit,minmax(290px,1fr));gap:16px;margin-bottom:24px}
.prog{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:18px}
.prog h3{margin:0;font-size:19px}
.prog p{margin:4px 0}
.pk{display:flex;justify-content:space-between;align-items:center;gap:10px;border-top:1px solid var(--line);padding:10px 0 0;margin-top:10px}
.pk .price{font-weight:700;font-size:16px}
/* inbox */
.split{display:grid;grid-template-columns:minmax(240px,320px) 1fr;gap:16px;align-items:start}
.conv-item{display:block;width:100%;text-align:start;background:var(--surface);border:1px solid var(--line);border-radius:10px;padding:10px 12px;margin-bottom:8px;cursor:pointer}
.conv-item.on{border-color:var(--mint);box-shadow:inset 0 0 0 1px var(--mint)}
.conv-item .t{display:flex;justify-content:space-between;gap:8px;font-weight:600}
.conv-item .p{font-size:13px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.msgs{display:flex;flex-direction:column;gap:8px;max-height:420px;overflow-y:auto;padding:4px 2px 10px}
.msg{max-width:85%;padding:8px 12px;border-radius:12px;font-size:14px;white-space:pre-wrap;overflow-wrap:anywhere}
.msg .who{display:block;font-size:11.5px;opacity:.8;margin-bottom:2px;font-weight:600}
.msg.customer{align-self:flex-start;background:var(--mint);color:var(--on-mint)}
.msg.ai,.msg.agent{align-self:flex-end;background:var(--surface-2);border:1px solid var(--line)}
.msg.agent{border-color:var(--blue)}
.msg.system{align-self:center;color:var(--muted);font-size:12.5px;text-align:center;padding:2px 8px}
.lvl{font-size:11.5px;font-weight:700;padding:1px 8px;border-radius:999px;background:var(--slate-soft);color:var(--muted)}
.lvl-request{background:var(--orange-soft);color:var(--orange)}.lvl-handover{background:var(--red-soft);color:var(--red)}.lvl-answer{background:var(--blue-soft);color:var(--blue)}
/* chat widget */
#chat-fab{position:fixed;left:20px;bottom:calc(20px + env(safe-area-inset-bottom,0px));z-index:40;background:var(--mint);color:var(--on-mint);border:0;border-radius:999px;padding:12px 20px;font-weight:700;cursor:pointer;box-shadow:0 6px 20px rgba(8,14,28,.25)}
#chat-panel{position:fixed;left:20px;bottom:calc(20px + env(safe-area-inset-bottom,0px));width:min(390px,calc(100vw - 32px));height:min(590px,calc(100% - 40px));background:var(--surface);border:1px solid var(--line);border-radius:16px;display:flex;flex-direction:column;z-index:41;box-shadow:0 14px 36px rgba(8,14,28,.25)}
[hidden]{display:none!important}
.chat-h{padding:12px 14px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;gap:8px}
#chat-log{flex:1;overflow-y:auto;padding:12px;display:flex;flex-direction:column;gap:8px}
.chat-f{display:flex;gap:6px;padding:10px;border-top:1px solid var(--line)}
.chat-f input{flex:1;min-width:0;padding:8px 10px;border:1px solid var(--line);border-radius:8px;background:var(--surface)}
.confirm-card{border:1px solid var(--orange);background:var(--orange-soft);border-radius:12px;padding:10px 12px;font-size:13.5px}
.confirm-card ul{margin:4px 0 8px;padding-inline-start:18px}
.confirm-card p{margin:6px 0 2px}
body.public #app{grid-template-columns:minmax(0,1fr);grid-template-rows:minmax(0,1fr)}
body.public #side{display:none}
body.public #main{max-width:1160px;width:100%;margin:0 auto;padding-top:28px}
.site-foot{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-top:28px;padding-top:16px;border-top:1px solid var(--line);font-size:13px;color:var(--muted)}
.staff-link{background:none;border:0;padding:4px 0;font:inherit;font-size:12px;color:var(--muted);opacity:.55;cursor:pointer}
.staff-link:hover,.staff-link:focus-visible{opacity:1;text-decoration:underline}
@media (max-width:880px){
  #app{grid-template-columns:1fr;grid-template-rows:auto minmax(0,1fr)}
  #side{flex-direction:row;flex-wrap:wrap;align-items:center;padding:10px 12px;gap:10px;overflow:visible}
  .brand b{font-size:24px}.role{flex:1;min-width:160px}.role label{display:none}
  nav{flex-direction:row;overflow-x:auto;width:100%;gap:4px;padding-bottom:2px}
  nav button{width:auto;white-space:nowrap;border-inline-start:0;border-bottom:3px solid transparent;border-radius:6px 6px 0 0}
  nav button.on{border-bottom-color:var(--mint)}
  .mode{display:none}
  #main{padding:16px 14px 96px}
  .journey{grid-template-columns:repeat(2,1fr)}
  .split{grid-template-columns:1fr}
  .site-hero{padding:28px 20px 24px}
  .toolbar input,.toolbar select{min-width:0;width:100%}
}
@media (prefers-reduced-motion:reduce){#toast{transition:none}}